RDP Connection Failed: Troubleshooting 'Your Credentials Did Not Work'
Causes of Connection Failure
When attempting to connect to a remote computer using Microsoft's Remote Desktop Protocol (RDP), you may encounter the error message "Your credentials did not work." This error can arise due to several reasons, including: * Incorrect username or password * Network connectivity issues * Firewall or Antivirus settings blocking the connection * Network Level Authentication (NLA) enabled on the remote computer
Troubleshooting Solutions
1. Check Credentials and Network Connectivity
* Verify that you are entering the correct username and password for the remote computer. * Ensure that your computer has a stable internet connection.
2. Disable Firewall and Antivirus
* Temporarily disable the firewall and antivirus software on both your local and remote computers. * Once disabled, attempt to connect again.
3. Disable Network Level Authentication (NLA)
* On the remote computer, open the Run command box (Windows key + R). * Type "sysdmcp.cpl" and press Enter. * Navigate to the "Remote" tab. * Under "Network Level Authentication," select "Allow connections from computers running any version of Remote Desktop."
4. Reset Remote Desktop Credentials
* On your local computer, open the Registry Editor (Windows key + R, type "regedit"). * Navigate to "HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default." * Delete the "Password" and "Password Hash" keys. * Close the Registry Editor and restart your computer.
Conclusion
By implementing these troubleshooting solutions, you can resolve the "Your credentials did not work" error when using RDP. Remember to verify your credentials and network connectivity first and then disable firewall, antivirus, or NLA if necessary. Addressing this error effectively ensures seamless remote connections, allowing you to work, troubleshoot, and support systems from anywhere with ease.
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